NO FEEDBACK AND POOR COMMUNICATION

I've been under administrative since 2008 and paid up my account in 2013. Since 3 June 2014 I struggle with African Bank keep calling me and sending messages saying I still own them. I went to African Bank every Friday to ask about the account but then their phones are not working or they cant send mails or they cant assist me I need to go to a bigger branch? I went to Kolonnade with the same problem and they could send a mail to HQ. When I went back to the North branch which its close to my for feedback I found that they cant help me on feedback because I cant provide a Name of the person who helped me at Kolonnade. They didn't even try to call the Kolonnade branch to find some information.<br> <br> Why is there a branch if they cant assist you? Close the branch and send the people for training how to solve a problem and how to help the customers with their query. Try at least to give feedback or make an effort to communicate.<br> <br> Call centre is fast to call and ask for payment but when you as person try to set the fact straight nobody can help you.