No feedback and lack of interest

This is the second time I am posting and African Bank still has not <br> contacted me with regards to the issuing a credit card of R10 000 USING MY <br> DETAILS IN DECEMBER. Now they have debited my account with R800 I have <br> spoken to the consultants and they said they have logged an incident <br> *** and there is nothing else they can do I should just wait for <br> the investigation. I spoke to the manager at the 320 branch and she said <br> she would get back to me and she has not called as well I have spoken to <br> the call centre and they also can not give me any feed back. what I do not <br> understand is that the consultant who issued the credit card was also able <br> to acknowledge that I was not the one who did the application, regardless <br> the bank is debiting my account how can they say they are investigating <br> whilst still using my details. when I requested a statement so I could open <br> a case with the police the bank was not able to issue me with <br> that??? honestly wat do yourl expect me to do???/<br>