No Feedback and bad Customer Service

I went to the branch on the 24th December 2015 to apply for a credit card increase. I informed him that I have lost my ID but had a copy and he was glad to accept it. On completion he informed me that it will take a day then I will receive an SMS. <br> On the 28th I phone the brunch as I have not received anything, he then informed me that due to me not having my ID there they cannot process my application. He did not even inform me, if I did not phone I would not know about it. He informed me that I needed to do a statement and bring my drivers license with me. I went back to the branch and handed them everything needed. He then stated that all that was now needed is to do a confirmation of employment and it will take a day.<br> On the 29th I phone head office and they informed me that the application expired. I called the branch again and the same consultant informed me that I need to go back into the branch to redo the entire application, I was also told this by the Manager. I also needed to bring a letter of confirmation. <br> Did all this and on the 04th January I phoned them again and was informed that Head Office declined the application but he cannot give me a reason nor can Head Offi