1 reviews | Active since Dec 2016
No Feedback
<p>I app**** for an online loan with African Bank on 09/12/2016, submitted all required documents and then heard nothing back. No feedback, no time frame communicated. African Bank , providing an onlin e portal and keeping your potential customers updated, regarding expected timeframes are crucial elements within the online industry. Additionally, I visited a physical branch to enqure about progress, the helpful sales assistant in the branch dialled through to the online department , as he was unable to access online appliccations. Spoke to Precious, who just simply said I'm in a queue and she cant give me a turnaround time frame. This iss unacceptable customer service, considering the options available in the financial industry. I need feedback.</p>
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Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
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