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Im writing a complaint again because the first one was clearly not understood. I am a very annoyed customer that wishes for some decent customer service nothing amazing just acceptable. Why is my insurance claim taking so long? Why am i receiving automated emails instead of a manager picking up the phone and adressing this situation? Why must i tell you guys how to do your job? Why is it so difficult to perfom a simple task? Surely Im not asking for the world here if i never missed a single installment on my loan? Surely you should honour your part of the deal. Please dont call me and start reading this complaint in my ear! Like you did the last time. Call me once you have gathered your information with a solution! Im sick and tired of this mediocritiy from you.