No feed back after 2 weeks

Talk about client centricity and bad service, not only for the fact that i need to call into the branch 2 times a day on a daily basis still to find staff that have no useful information regarding my credit card application but keep sending me back and fourth, i have called head office numerous times i have gone in to the branch numerous times all this for simple feedback witch is non exsistant??? I feel totally dis regarded and simply not important enough for this company.