No empathy for the elderly

My mother is an elderly, bedridden lady, who cannot leave the house.

She has some debit orders that we need to cancel on her Capitec account.

Despite me, having power of attorney on her account, and me calling the customer service number and visiting their branch near me, I was told that this cannot be done, unless she visits a branch herself. I was considering to move my accounts to them, because of lower fees, but this has changed my mind.

Werner Homann ***