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ZM
Zuzette M

1 reviews | Active since Nov 2009

27 Apr 2024, 11:24

No customer support

Once again African fails to deliver. I am at my whits end. Why can money being *****ulent debited from your account not be reversed? All proof that transactions was debited without knowledge nor concent are available BUT NO, African Bank will investigate and stop the card. I only want my mo ey back, why this lenghty process.

I am still waiting for money to be revesed since 12 January 2024! Are they still investigating?

You use to be a Bank offering a service to clients, now you are the worst at fulfilling customers requests.

0
Replies (9)
ZM
Zuzette M's update28 Apr 2024, 19:04
Reviewer Update
The proof will sure be in the pudding this time. Was promised to get back to me within 72 hours regarding both R1468.00 and R851.00 investigations, bearing in mind I am still battling to get the R1468.00 from January 2024.
ZM
Zuzette M's update30 Apr 2024, 16:54
Reviewer Update
It has been 72 hours already and nothing has happened yet. No money back in my account, no telephone call to explain what has been done thus far not even an email. Shocking, BE CAREFUL TO OPEN AN ACCOUNT WITH AFRICAN BANK, THIS IS NOT THE 1ST UNRESOLVED PROBLEM WE EXPERIENCE.
African Bank
African Bank's reply01 May 2024, 10:29
Official
We've escalated your concern to our internal department for the attention it deserves. We will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist
ZM
Zuzette M's update01 May 2024, 11:43
Reviewer Update
Yeah right.....since Saturday.
African Bank
African Bank's reply01 May 2024, 11:57
Official
We regret the delay. Please be assured that we have highlighted your concern on priority, and we will share an update shortly with you. We appreciate your patience on this.
ZM
Zuzette M's update01 May 2024, 17:10
Reviewer Update
Now African Bank put a block on my card and hold on my Credit Card. I have been trying since covid to change the debit order date and yet my account gets debited from the 28th - 2st of each month. ABSOLUTELY UNACCEPTABLE. I have money in my account but am NOT able to access the money. Let's see what happens if I stop repaying my CC and personal loan.

African Bank is not a user friendly Bank DO NOT USE AFRICA BANK


ZM
Zuzette M's update03 May 2024, 15:37
Reviewer Update
This reply is useless. African Bank is useless, your recording services aren't even working. Had a call from *** at 07:13 this morning regarding the unsuccessful debitorder??? ***, I have sent the necessary documentation from my employer stating that salary payment has changed to the 15th, but African Bank CANNOT change the date, or DONT WANT TO. ALSO WHY DO I NEED TO PAY AFRICAN BANK IS THEY HAVENT RESOLVED THE ISSUE OF R1466 AND R581 debited from my account without my concent. Proof has been submitted, when asked if they
ZM
Zuzette M's update03 May 2024, 15:38
Reviewer Update
Can listen to previous recordings we were told that the recording was not working. What a joke
ZM
Zuzette M's update05 May 2024, 17:06
Reviewer Update
After numerous calls from ***, ***, now successful outcome received, just more and more frustration. Everytime a different person calls, you have to explain over and over again and yet no one can help. Due to African Bank poor customer service my credit record has been negatively affected. I am now forced to open an account at a different bank, hopefully a customer friendly one, not de*****ing clients form the little money they have left. And please African Bank don't call me without a positive outcome. My next step wil be the media