No customer services-no feedback-no ownership!

I previously logged a complaint about my experience since AB has not been helpful on calls I have made to their company. Sylvester responded and only made one call attempt if I missed his call. I took it upon myself to call your company to get some help. he said he would get back to me but to date nothing. I am frustrated and this is the worst experience considering I have been paying yourselves well. I had to phone rant and rave to get some help yet again. then I am told the onus is on me to make sure the premium goes off. I have signed the necessary steps to insure this. the more I deal with your company the more I am displeased by this service. And you are note being fair at all. At all. and what about my credit score? the information keeps chopping and changing it. and you have the audacity to place a ddi this month which I have not consent to and will cancel until you do your part. A self respecting company would actually write it off for all the grief you have given me. I want this escalated to a manager.(Im available on my cell between 10 and 11:30). Please understand I have expectations of your conduct as a co as you do me as a client and ur not doing ur part.