No customer service whatsoever !

I'm appalled by the service I received this morning. An additional payment was taken out of my account, without my consent. I was transferred through to Collections by your Client Services department...as I was advised that Collections authorized this payment.Sadly, I spoke to an Ingrid who clearly could not handle my objections and cut my call and did not even bother to call me back. I called in the second time, using my airtime of course, and briefly spoke to an Itumeleng asking him to put me through to a manager...but he somehow thought it was best to re-route me back to client services at my expense.This is not what I call Service..I have never missed a payment and its very sad to get such service...however, all I wanted to know is why and who authorized additional funds out of my account without my consent!?