No customer service

Good day

I am trying (with no luck) to close my African Bank loan which I have paid in full. I have submitted everything the consultant has asked for and after 2 emails no response.

I need this account closed urgently as no more funds are to be deducted.

The level of customer service at African Bank is pathetic to say the least. This is not the first time I have had issues with this Bank and once again find it very confusing how African Bank get awarded "Customer Service" awards if this is how they treat clients.

I expect a reply on my mails to confirm the account is closed.