CK
Cilnette K

1 reviews | Active since Jan 2013

26 Oct 2015, 09:34

No Customer Service AT ALL

African bank need to train all of their consultants properly as they don't know how to assist their clients. the only words the know is READ YOUR CONTRACT... I am frustrated by them as I paid my account every month with no problem!!!! I am a loyal client!!!! the way they treat you is BAD. This month was my last payment due they took the full amount a lot more that they was suppose to take, I did receive my statement last month with the last amount I had to pay, now they just take what the want and tell me I must just phone after the 7th because they must still take the interest. Way does they don't speak the same language as their statements?????YES I was rude and frustrated but who can blame me.<br> <br> I will never in my life do business with African Bank again.<br> BAD BAD BAD BAD BAD BAD accounts \client"operators!!!!"""

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Replies (1)
African Bank
African Bank's reply26 Oct 2015, 15:20
Official
Hello Cilnette,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***