No customer relationship

I have been with Standard Bank for the past 45 years, over the past 11 months i was not receiving my electronic credit card statement, i receive all my other current account statements, i contacted them went to a branch 3 times they assured me they sent the statements but I am not receiving them, they said check my spam did that no record, eventually they said to me there is nothing they can do, after all these years I do not want to change banks but I may have to, sad that staff treat you like a number and not a person.