HK
Hlamala K
1 reviews | Active since May 2021
05 Jun 2022, 08:23
No customer care
I am a client of African bank. From March 2022 to this day. I am not able to use My the African Bank App since they upgraded the mobile phone App. I went to their in Westgate mall 3 times their IT department could not help Me and I went to Clearwater mall branch still they could not help. All the their consultant lodged a complain to this day from from March 2022 I am still unable to use their banking App. I was told I am not the only with this problem and since they upgraded their banking app clients have been complaining. I have FNB, Capitec and TymeBank which are working fine on My device. The concerning issue is their lack of communication and customer care. To Me they do not consider customer care to be important.
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Replies (3)HK
Hlamala K's updateReviewer Update
07 Jun 2022, 11:50Hello Peter.
On 05 June 2022 I wrote a review on African Bank extremely poor customer care and their inability to resolve My online banking problem.
After the review I received a call from one their agents. To My surprise the lady asked what do I think could be causing their system's pr
On 05 June 2022 I wrote a review on African Bank extremely poor customer care and their inability to resolve My online banking problem.
After the review I received a call from one their agents. To My surprise the lady asked what do I think could be causing their system's pr
HK
Hlamala K's update07 Jun 2022, 11:50
Reviewer Update
Hello Peter.
On 05 June 2022 I wrote a review on African Bank extremely poor customer care and their inability to resolve My online banking problem.
After the review I received a call from one their agents. To My surprise the lady asked what do I think could be causing their system's pr
On 05 June 2022 I wrote a review on African Bank extremely poor customer care and their inability to resolve My online banking problem.
After the review I received a call from one their agents. To My surprise the lady asked what do I think could be causing their system's pr
HK
Hlamala K's updateReviewer Update
07 Jun 2022, 11:52Hello Peter.
On the 05 June 2022, I wrote a r
On the 05 June 2022, I wrote a r
HK
Hlamala K's update07 Jun 2022, 11:52
Reviewer Update
Hello Peter.
On the 05 June 2022, I wrote a r
On the 05 June 2022, I wrote a r
HK
Hlamala K's updateReviewer Update
07 Jun 2022, 12:16Hello Peter.
On the 05th June 2022 I wrote a review about African Bank inability and extreme poor client service. The same day I received a from one of their agents. The agent asked Me "what do You think could the problem that is causing the error that we are unable to resolve Your issue" she asked Me as if I am 'IT' specialist working for African Bank I know nothing about programming Banking Apps.
I am still disappointed since March to this day African is unable to get a solution for Me. Yesterday which was 06 June 2022 I went to their branch in Nortgh Gate mall I spent close to 3 hours in the branch the gentle who was assisting Me tried to His best to help Me He called the head office and IT department I was surprised by their lack of assistant they cannot even assist their own agents it very pathetic. The branch agent tried His best and I appreciate His assistant though My issue was not resolve. From Northgate Mall I went to their branch in Clearwater Mall the consultant there tried everything but their 'IT' and head office couldn't resolve the issue.
Now I suspect that someone within African Bank has hacked My profile, which possess a question of how secure is their online services.
No wonder why their branches are so empty is the kind of service the head office provided to its clients. Pathetic online system.
On the 05th June 2022 I wrote a review about African Bank inability and extreme poor client service. The same day I received a from one of their agents. The agent asked Me "what do You think could the problem that is causing the error that we are unable to resolve Your issue" she asked Me as if I am 'IT' specialist working for African Bank I know nothing about programming Banking Apps.
I am still disappointed since March to this day African is unable to get a solution for Me. Yesterday which was 06 June 2022 I went to their branch in Nortgh Gate mall I spent close to 3 hours in the branch the gentle who was assisting Me tried to His best to help Me He called the head office and IT department I was surprised by their lack of assistant they cannot even assist their own agents it very pathetic. The branch agent tried His best and I appreciate His assistant though My issue was not resolve. From Northgate Mall I went to their branch in Clearwater Mall the consultant there tried everything but their 'IT' and head office couldn't resolve the issue.
Now I suspect that someone within African Bank has hacked My profile, which possess a question of how secure is their online services.
No wonder why their branches are so empty is the kind of service the head office provided to its clients. Pathetic online system.
HK
Hlamala K's update07 Jun 2022, 12:16
Reviewer Update
Hello Peter.
On the 05th June 2022 I wrote a review about African Bank inability and extreme poor client service. The same day I received a from one of their agents. The agent asked Me "what do You think could the problem that is causing the error that we are unable to resolve Your issue" she asked Me as if I am 'IT' specialist working for African Bank I know nothing about programming Banking Apps.
I am still disappointed since March to this day African is unable to get a solution for Me. Yesterday which was 06 June 2022 I went to their branch in Nortgh Gate mall I spent close to 3 hours in the branch the gentle who was assisting Me tried to His best to help Me He called the head office and IT department I was surprised by their lack of assistant they cannot even assist their own agents it very pathetic. The branch agent tried His best and I appreciate His assistant though My issue was not resolve. From Northgate Mall I went to their branch in Clearwater Mall the consultant there tried everything but their 'IT' and head office couldn't resolve the issue.
Now I suspect that someone within African Bank has hacked My profile, which possess a question of how secure is their online services.
No wonder why their branches are so empty is the kind of service the head office provided to its clients. Pathetic online system.
On the 05th June 2022 I wrote a review about African Bank inability and extreme poor client service. The same day I received a from one of their agents. The agent asked Me "what do You think could the problem that is causing the error that we are unable to resolve Your issue" she asked Me as if I am 'IT' specialist working for African Bank I know nothing about programming Banking Apps.
I am still disappointed since March to this day African is unable to get a solution for Me. Yesterday which was 06 June 2022 I went to their branch in Nortgh Gate mall I spent close to 3 hours in the branch the gentle who was assisting Me tried to His best to help Me He called the head office and IT department I was surprised by their lack of assistant they cannot even assist their own agents it very pathetic. The branch agent tried His best and I appreciate His assistant though My issue was not resolve. From Northgate Mall I went to their branch in Clearwater Mall the consultant there tried everything but their 'IT' and head office couldn't resolve the issue.
Now I suspect that someone within African Bank has hacked My profile, which possess a question of how secure is their online services.
No wonder why their branches are so empty is the kind of service the head office provided to its clients. Pathetic online system.