No Customer Care and Fulfillment on Service Ethos

As from today's date(23 November 2015) - I have app**** in-branch Pretoria North for the AB Credit card. After 2 hours of capturing data and an offer from AB for an approved R/credit amount, my card was issued and I also had to join their Funeral Plan Policy as part of the transaction. The only thing according to then, was to confirm employment and I though also that my company had to be vetted as and employer.<br> <br> A week later the lady from the PTA North branch contacted me and said I had to come back in because my company is not on their list. I said to her that I am not willing to go through another 2 hour applications. SHE ASSURED ME THAT IT WILL NOT TAKE MUCH TIME. I returned the Saturday following the call. The lady was not there and only ONE staff member on-site. She said she did not know anything and I must wait my turn in the queue(hence another 2 hours). <br> <br> I called the AB Call centre and logged an complaint. The Monday following I wrote a complaint using the relevant channels supp****. I even visited AB Centurion to inquire about re-applying. ALL ASSURED ME THAT THEY WILL RESPOND TO ME. To date I have received NO RESPONSE OR A WELL TREATED CUSTOMER INTERACTION.