No communication, problems dont get sorted out.

This is a carry on of my previous review. This nightmare started end of June after I've send you all my retrenchment documents and the nightmare still continues. Now 8 months later you tell me my credit insurance lapsed 31/3/2016 nearly 2 years ago and I would never have known if I didnt wrote a review here. Absolutely pathetic while the National Credit Act makes it compulsory for registered credit providers to insure these credit amounts, or the lender must insure it whereas the credit provider must ensure premiums are kept up. I wasnt even offer a choice, and I dont even know who it was insured with,. I now have had enough of this nonsense and want to settle my outstanding balance which was at end of June R5901.31. Not all your interest you added on up till now, as this was not my fault. Had you told me in the beginning there was no insurance I would have settled the account to the full. Now you cant even provide me with an answer to that. Received a message this afternoon that I think was written by a 10 year old. All half sentences that you cant make out. Please correspond to me via my email. Please I ask you deal only with my balance for now that I can pay and close this account. The insurance matter I will sort out later once I know who the insurer is and have a contact person and not call centre. Call centre did not lend me money or insured my loan. They cant help me and they dont know whats going on. This is my final offer as I'm receiving my last payment from UIF and I want to use that money to pay you. Now lets see if you can get this right. Please lets get this over with and no more nonsense.