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sindiswa N

1 reviews | Active since Jan 2015

24 Oct 2015, 07:21

No communication

I called African bank to make debit order arrangements as I was unemployed and not paying my instalment, I said to the lady debit order should go off on the 25th November full instalment on each account,this month I will pay R100 on each acount cause I'm still recovering from being unemployed I was temping 4 hours a day.the lady confirmed everything and It was fine <br> <br> After a day I got a notification African bank debited R1500 in my account... So should we trust you African bank with our banking details if you do as you please in our bank accounts.... I'm thinking of paying my accounts at pick n'pay like as I was doing before because this inconvenience is not acceptable <br> <br> I know I owe you money but I'm not happy with this kind of behaviour

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Replies (1)
African Bank
African Bank's reply24 Oct 2015, 08:29
Official
Hello Njili,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***