lM
leonie M
1 reviews | Active since Sept 2013
20 Nov 2023, 10:18
No client service or feedback on complaints
I app**** for a personal loan/credit card limit increase but was declined on various occasions within the last month because I have a current African Bank product which is in arrears. THIS IS NOT THE CASE. I spoke to the collections departments/ sales departments on various occasions and sent emails but no one was able to resolve this matter for me. Two complaints have been lodged with the complaints department but I was not provided feedback within the set 7 days.
No client service exist.
Helpful (0)
Replies (6)0
Replies (6)lM
leonie M's updateReviewer Update
20 Nov 2023, 11:27Please assist soonest as this matter is now ongoing since the beginning of November 2023 already.
lM
leonie M's update20 Nov 2023, 11:27
Reviewer Update
Please assist soonest as this matter is now ongoing since the beginning of November 2023 already.
lM
leonie M's updateReviewer Update
22 Nov 2023, 08:46Another 2 working days have passed and still no feedback on my complaint
lM
leonie M's update22 Nov 2023, 08:46
Reviewer Update
Another 2 working days have passed and still no feedback on my complaint
lM
leonie M's updateReviewer Update
23 Nov 2023, 10:53 I app**** for a personal loan/credit card limit increase but was declined on various occasions within the last month because I have a current African Bank product which is in arrears. THIS IS NOT THE CASE. I spoke to the collections departments/ sales departments on various occasions and sent emails but no one was able to resolve this matter for me. Two complaints have been lodged with the complaints department but I was not provided feedback within the set 7 days. No client service exist.
Please assist soonest as this matter is now ongoing since the beginning of November 2023 already.
Please assist soonest as this matter is now ongoing since the beginning of November 2023 already.
lM
leonie M's update23 Nov 2023, 10:53
Reviewer Update
I app**** for a personal loan/credit card limit increase but was declined on various occasions within the last month because I have a current African Bank product which is in arrears. THIS IS NOT THE CASE. I spoke to the collections departments/ sales departments on various occasions and sent emails but no one was able to resolve this matter for me. Two complaints have been lodged with the complaints department but I was not provided feedback within the set 7 days. No client service exist.
Please assist soonest as this matter is now ongoing since the beginning of November 2023 already.
Please assist soonest as this matter is now ongoing since the beginning of November 2023 already.
lM
leonie M's updateReviewer Update
01 Dec 2023, 09:31 app**** for a personal loan/credit card limit increase but was declined on various occasions within the last month because I have a current African Bank product which is in arrears. THIS IS NOT THE CASE. I spoke to the collections departments/ sales departments on various occasions and sent emails but no one was able to resolve this matter for me. Two complaints have been lodged with the complaints department but I was not provided feedback within the set 7 days. No client service exist.
Please assist soonest as this matter is now ongoing since the beginning of November 2023 already.
Please assist soonest as this matter is now ongoing since the beginning of November 2023 already.
lM
leonie M's update01 Dec 2023, 09:31
Reviewer Update
app**** for a personal loan/credit card limit increase but was declined on various occasions within the last month because I have a current African Bank product which is in arrears. THIS IS NOT THE CASE. I spoke to the collections departments/ sales departments on various occasions and sent emails but no one was able to resolve this matter for me. Two complaints have been lodged with the complaints department but I was not provided feedback within the set 7 days. No client service exist.
Please assist soonest as this matter is now ongoing since the beginning of November 2023 already.
Please assist soonest as this matter is now ongoing since the beginning of November 2023 already.
African Bank's replyOfficial
01 Dec 2023, 17:50Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply01 Dec 2023, 17:50
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
lM
leonie M's updateReviewer Update
01 Dec 2023, 17:52What time should I call?
lM
leonie M's update01 Dec 2023, 17:52
Reviewer Update
What time should I call?