NO attention to detail

I had 3 loan accounts which I settled around May this year and since then I requested for my ITC info to be updated. At long last only 2 accounts were updated.The trick is the other account was settled with Blake & Associates and they told me that AFB will send me a settlement letter.I sent the proof of payment to AFB and B&A and only B&A sent me a letter and instead AFB still shows as owing at the credit bureau but what is funny is that the other 2 accounts were removed from my profile. So, why update 2 accounts and leave out 1.I contacted them and still have not received any feedback. Very Very disappointed after such a long wait!!!!!!!!!!!