No assistance/feedback

Hi, I'm waiting as from the 26th of May 2021 for Assistance,

Forwarded message --------- From: Johan Jacobs <***> Date: Wed, May 26, 2021, 10:18 Subject: Re: Johan Jacobs- *** (CID:9nkwgkcphtxx1ykjhj) To: Customer Experience <***>, <***>

Good day David,

As stated in my previous email,

I'm unable to visit the branch,

Johan

On Wed, May 26, 2021, 10:14 Customer Experience <***> wrote: Good day ,

Thank you for the e-mail

Please visit branch for reset

Kind regards David Servcie Support

-----Original Message----- From: Johan Jacobs [mailto:***] Sent: Tuesday, 25 May 2021 16:58:23 To: Customer Experience Subject: Johan Jacobs- ***

This message originated from outside your organization

Good day,

Regarding the below sms I received,

I think I accidentally type in my password wrong, I then phoned your call center and they tried to reset it, but the problem was that I didn't get a pop up message on the screen of my phone and the number***) I'm using, is the number that are registered with you(African Bank), I used a lot of airtime trying to get through to your call center and,

I'm unable to go to your branch, because I'm working every day,

Please assist urgently,

Hello, you have blocked your African Bank profile. Call ***or go to your nearest branch for assistance. Alternatively, reply with HELP for a call back

Johan Jacobs