1 reviews | Active since Jun 2020
No assistance given regarding blocked account
On Wednesday the 8th of December I was surprised to wake up to find that my account has been "placed on hold" as I learned yesterday. this was done without prior notification of any kinda, not by phone call or email with either one being options to reach me considering the bank has such details. And after 2 conscutive days of trying to reach out to African Bank,I recieved two virtually non-chalant responsese, and as of right now this very moment at 14:28 i have been waiting for a response to a slew ofemails I have sent to the customer care mail and waited on hold for a ssistance for long periods of time and I stilll cannot access my account. I can recieve or use any of the money in my account, my lights have been switched off where I live because I am unable to recieve money into my account meant to be paid into my rent. Yes I am foreign nation but that does not give you the right to threat me like this. How exactly am I meant to do anything with a frozen account and subpar service.
That is the error message i get when trying to transact on my banking app.
I have been to a ATM to try and withdraw the little amount on there and I get something called "Auth code 66, Restricted Card"
I askeed a friend to transfer me a small amount of money and it bounced back, now I am expecting a slightly sizable amount of money to enter my account as I stated for my rent and I am certain with a blocked account it will not enter my account, which means I will be forced to once again spend time in the dark.
The man I spoke to yesterday, was helpful enough to have told me that my account will be reactivated until the 31st of December 2021 by which time I wil have provided new documentation... I don't think you all realise how much of an inconvinence this is to me or how ****** painful it is to be put through this ****. I get that I am foreign national and don't matter to this country in any way and that I do indeed owe you a portion of the loan I took from African Bankbut I need my bank account to be active, I literally LITERALLY can do nothing. PLEASE assist me in getting my account from being on hold by end of business tomorrow because I am sure none of you work weekends, and I willnot last the weekend without an active account. I am begging you for your help and a resolutiion to this matter
That is the error message i get when trying to transact on my banking app.
I have been to a ATM to try and withdraw the little amount on there and I get something called "Auth code 66, Restricted Card"
I askeed a friend to transfer me a small amount of money and it bounced back, now I am expecting a slightly sizable amount of money to enter my account as I stated for my rent and I am certain with a blocked account it will not enter my account, which means I will be forced to once again spend time in the dark.
The man I spoke to yesterday, was helpful enough to have told me that my account will be reactivated until the 31st of December 2021 by which time I wil have provided new documentation... I don't think you all realise how much of an inconvinence this is to me or how ****** painful it is to be put through this ****. I get that I am foreign national and don't matter to this country in any way and that I do indeed owe you a portion of the loan I took from African Bankbut I need my bank account to be active, I literally LITERALLY can do nothing. PLEASE assist me in getting my account from being on hold by end of business tomorrow because I am sure none of you work weekends, and I willnot last the weekend without an active account. I am begging you for your help and a resolutiion to this matter