No assistance

Good day, if the below is how your online services assist your clients then is no use to have an online service,

I just needed to know if you have received my documents because I'm unable to go into the branch because I'm working every day, the loan was approved already and I uploaded my documents online, I think your consultants try to phone me but the calls get rejected, not sure if it's the network, please email me..

a service bot (not a human), also known as an automated response service. How can I help today ? Ask me a question or choose from the below Karabo 14:54 Account enquiries Johan Jacobs 14:54 What does your account inquiry relate to? Karabo 14:54 I have a complaint Johan Jacobs 14:54 That's no good. Let's see if we can help. Click below to chat to an agent, leave your details for a call back or contact us directly on ***Chat to an agent Call me back Karabo 14:54 Chat to an agent Johan Jacobs 14:55 Thanks Johan Jacobs, your assigned agent Mohammed will be with you shortly, but if you don’t want to wait please click the button below and we will call you back. Call me back Karabo 14:55 Hi Mohammed Johan Jacobs 14:55 Hi, How can I assist you? Karabo 14:56 I would like to know if you received my documents for the personal loan that I app**** for and how far are you with the process Johan Jacobs 14:56 Johan Jacobs - *** Johan Jacobs 14:57 You will need to call ***to follow up on your application Karabo 14:57 Can't you check for me? Johan Jacobs 14:57 Unfortunately you will need to call the number above as they are the department that deals with all new and pending applications Karabo 14:58 What is the use to have an online service if you can't assist me because I app**** online? Johan Jacobs 14:58 This service is used as a guide, There is no way of us to authenticate you via the chat. Karabo 14:59 I'll log a complaint on Hello Peter, maybe I will get assistance Johan Jacobs 14:59 Thank you... Bye Johan Jacobs 14:59 Like i mentioned above, You will get assistance regarding your application on the number ***Karabo 15:00 Not all customers has airtime to phone and hold on while the machines talk to us Johan Jacobs 15:00 I'm sorry. I don't have an answer to that question just yet. Perhaps try to reword your question or select from the options below Chat to an agent Menu Karabo 15:00 Type a message