No Assistance and empty promisses

I have called the call center and spoke to Anthea she was firstly polite when she spoke to me but the response time for any email you send to her or Sylvester is non existing.<br> I made a arrangement with them for outstanding amount that was not even my fault , as African Bank did not take the money as normal debit order. We arranged that the money be debited over two moths so that my account be up to date .<br> When I spoke to Anthea I explained to her that , because this was not my fault I expect my credit record be rectified and clear .<br> She said this will be done as soon as the account is up to date , I have gone onto my credit record and none of this has been done !<br> The best of all is that they are still deducting the arranged amount and I have tried numerous of times to email them as I have there emails but no response!<br> My only option will now be to go to there head office in JHB and if any body is wondering where this is Address 59 16th Road ,Randjiespark, Midrand, Gauteng<br> I hope that people do not do any business with this bank as I have never experienced such worse service as this<br> If this is the service that they give to loyal clients I do not know how the stay in business