ZM
Zamani M
1 reviews | Active since Mar 2015
18 Dec 2024, 10:08
No assistance
I purchased a betway voucher and transaction was successful but never received the voucher neither on the app nor email.
I gave African bank a call they said it will be resolved or they will get back to me in 48 hours however 4 days later I haven't heard from them and I had to call again and they told me, they are escalating it.
No money back, no voucher and also no feedback as to what is happening.
Helpful (0)
Replies (7)0
Replies (7)
African Bank's replyOfficial
18 Dec 2024, 10:24Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team
African Bank's reply18 Dec 2024, 10:24
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team
ZM
Zamani M's updateReviewer Update
19 Dec 2024, 09:15Please note you guys haven't assisted me as yet and it's been a week. What is
ZM
Zamani M's update19 Dec 2024, 09:15
Reviewer Update
Please note you guys haven't assisted me as yet and it's been a week. What is
ZM
Zamani M's updateReviewer Update
19 Dec 2024, 09:16I havent been assisted still I had to call again and get told the same story of escalated 🙄 African Bank dropping the ball
ZM
Zamani M's update19 Dec 2024, 09:16
Reviewer Update
I havent been assisted still I had to call again and get told the same story of escalated 🙄 African Bank dropping the ball
African Bank's replyOfficial
19 Dec 2024, 10:20Thanks for speaking up and calling us out. We apologize for the inconvenience caused. We are currently investigating the issue with the merchant, and we will get back to you as soon as possible once the issue has been resolved.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply19 Dec 2024, 10:20
Official
Thanks for speaking up and calling us out. We apologize for the inconvenience caused. We are currently investigating the issue with the merchant, and we will get back to you as soon as possible once the issue has been resolved.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's replyOfficial
19 Dec 2024, 12:20I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply19 Dec 2024, 12:20
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
ZM
Zamani M's updateReviewer Update
20 Dec 2024, 11:457 days later no contact has been made by African Bank and no assistance till to date. Above it all you guys want people to switch their salary to your bank but you are not coming through to help when customers are not getting their monies or products from you
ZM
Zamani M's update20 Dec 2024, 11:45
Reviewer Update
7 days later no contact has been made by African Bank and no assistance till to date. Above it all you guys want people to switch their salary to your bank but you are not coming through to help when customers are not getting their monies or products from you
African Bank's replyOfficial
20 Dec 2024, 13:28Thanks for speaking up and calling us out. We apologize for the inconvenience caused. We are currently investigating the issue with the merchant, and we will get back to you as soon as possible once the issue has been resolved.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply20 Dec 2024, 13:28
Official
Thanks for speaking up and calling us out. We apologize for the inconvenience caused. We are currently investigating the issue with the merchant, and we will get back to you as soon as possible once the issue has been resolved.
Your African Bank Support Specialist team
Your African Bank Support Specialist team