1 reviews | Active since Mar 2016
No Arrangements
I was unemployed for about 2 years and unable to pay my African Bank loan and credit card. Now that I am employed I went to a African Bank branch in Silverton to inquire about my account. I was told that my account is lying with the Titanic department. I inquired how to make arrangements to pay. I was told that they will give me a settlement amount. I informed them that I want to make monthly payment on the account in the same amount of which installments were. The lady said she will send an email to the Titanic department to inform them and come back to me. Well she phoned me two days after, just to inform me of that they gave her a settlement amount and I need to pay it in full. Basically she informed me that African Bank does not make arrangements. So I ask how will I than pay my account because I do not have the cash to settle the account. Basically they telling me they Do Not Want My Money and this for a company that almost had to close their doors. <br> I hope this matter could be looked into and that they may contact me.
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
Contact number: ***
