No access to my money

Item: African Bank
Rating: 1
Author: Lorna B

Ehenever I'm trying to make a transaction (buy airtime) I get a pop up saying "There are no eligible accounts" I have 3 active accounts all of them have funds.

Their WhatsApp option is useless. You can't even request a call back through it.. I don't know why tlwr have that option

Helpful (0)

Replies (4)

Lorna B's updateReviewer Update

25 Sept 2025, 09:38

ID number :***

Lorna B's update25 Sept 2025, 09:38

Reviewer Update

ID number :***

African Bank's replyOfficial

25 Sept 2025, 10:44

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.
Your African Bank Support Specialist team

African Bank's reply25 Sept 2025, 10:44

Official

Lorna B's updateReviewer Update

25 Sept 2025, 11:59

I missed your call. Can't call back since I can't access my app

Lorna B's update25 Sept 2025, 11:59

Reviewer Update

I missed your call. Can't call back since I can't access my app

African Bank's replyOfficial

25 Sept 2025, 12:44

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
***

African Bank's reply25 Sept 2025, 12:44

Official