Nightmare Online Banking and Customer service by African Bank

I have been struggling to make a payment from my credit card since last week Saturday on my cellphone banking app. Their cellphone app is not user friendly.I called their call centre last week to assist on how to make a payment from my credit card, they sad it’s not possible.I went to their Eastgate Mall branch yesterday,I was advised to open a savings account then I would be able to make the payment.off which I did open a savings account.

I am still unable to make the payment.I then contact their call centre again this morning,the agent say she is sending me pop up messages which I do not receive,then she says she is not sure if I have changed my number,she then suggests I should hang up and call back and punch in my Id number so she can assisit,.The frustrating part about this is that their answering machine verified my cellphone number and asked for my Id number before I even spoke to the call centre agent.

African bank staff lack professionalism and knowledge about their own brand and products.How difficult can it be to make a payment from your cellphone banking app and no one is able to assist yet people get paid as consultants and call centre agents.

I advise that African bank consults with other banks on a better banking app and training for their staff.

This entire process and experience with African Bank has been appalling to say the very least.