NEW CLIENT - ALREADY REGRETTIING IT

The most disorganized bank i have EVER dealt with. I app**** for a credit card and have been phoned by people regarding this application. I did the whole process online with a lady that confirmed all approved and I agreed to all terms and conditions it was now just a case of waiting for the card to be ready. I receive continuos calls about me going online to accept - today i spoke to 2 people who confirmed my applicstion was at different stages - is the internal system not linked i am a new customer and am already disgusted in how disorganized this bank is NOBODY can give me an answer they advise the system however no 2 people have the same system - ACTUALLY ANNOYED AND FRUSTRATED WITH THIS TYPE OF CUSTOMER CARE