New cards needed, branch can’t assist

Item: African Bank
Rating: 2
Author: Wendy M

I was under debt review but has since been cleared by a court order and clearance certificate sent to African bank. I went to the branch to get new cards but couldn’t be assisted and still can’t use my cards. Please assist

Helpful (0)

Replies (3)

African Bank's replyOfficial

13 May 2025, 09:43

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***

African Bank's reply13 May 2025, 09:43

Official

Wendy M's updateReviewer Update

13 May 2025, 17:39

Thank you, I visited the branch and changed my contact number. Can I please get a call back

Wendy M's update13 May 2025, 17:39

Reviewer Update

Thank you, I visited the branch and changed my contact number. Can I please get a call back

African Bank's replyOfficial

13 May 2025, 18:02

Thanks for speaking up and calling us out.
Due to verification failure, we have transferred you to our customer service line for further assistance.

Your African Bank Support Specialist team

African Bank's reply13 May 2025, 18:02

Official

Thanks for speaking up and calling us out.
Due to verification failure, we have transferred you to our customer service line for further assistance.

Your African Bank Support Specialist team