New app is a nightmare

Actually the dont deserve even that 1 star. They decided to update their app and when they were done i am unable to log in. Keeps saying please check details entered. Deleted the app and downloaded another one but still, then decided to go to a branch where i left happy cz i could access online banking but it worked for few days and went offline as well. Not have no access to my money i dont have money to go to work. I Visited their Fb page and they promised to call me which they said they tried but never did my fone was never off and then getting an sms saying " unfortunately you have locked your pin" giving me steps to reset my pin. The very same pin i last used on the online banking on Sunday Midday and on the app i last used it before their stupid upgrade. Now i want to know who locked the pin?????? And how was it locked because the last time i used it it worked perfectly..

Visited the website to reset thinking it will work. I have been waiting for the otp it almost an hour now. this is not fair at all!!!!!!!