Never ending issues

I think its time African bank addresses this issue properly and starts to hire more competent employees.

A few months ago in 2022, i went in to the branch to have my premium on my loan reduced to R150 as i could not afford the R850. Everything was settled after the branch consultant called someone at head office. Suddenly i got charged R850 and was short for my rent, i had to go to the branch 3 times to get that money back and also set my installment to be a cash payment and no longer a debit order. African bank continued to try and debit R850 from the account according to my statement and refunded. Eventually on the 11th of November the last day being a working person they took R850 from account and didn't return it, once again i had to go back to the bank for this. Now im recieving emails that my account is in arrears, first of all if the job was properly and the R850 was changed to R150 like i asked this would not be a problem and African bank head office was informed that I'm no longer employed and my mother will be paying the R150 untill i find work again.