Never consistent with agreements

Was without work for 6 months a while back. My accounts were therefore unpaid for that period.<br> Contacted the Collections department and agreed to pay an amount on the 2 accounts I have, until such time as I could pay more. These payments were internet payments.<br> This was not an issue for an extended period. In November 2015, there was once again contact and the agreement confirmed. At the beginning of December 2015, debit orders were taken off for amounts that were not agreed.<br> Contacted Collections and was informed it would be rectified. Also asked to cancel debit orders. Was also confirmed they had been cancelled. After no feedback was received, called Collections again who said the person who said refunds would be done and debit orders had been cancelled had '****'(even asked if this word could be used) because it was not possible.<br> Been contacted again now to confirm that debit orders for amounts not previously agreed will be deducted. Told agent to read notes. Was told notes don't matter and they would listen to recording.<br> Requested all future communications via email so there is a record of the discussion due to constant 'lies'. No chance, still get phone calls.