Never been granted payment break

I have been an African Bank client for a number of years and have not once defaulted on any payments. I am extremely disappointed that I have not once qualified for a payment break. I contacted your offices last week to enquire if I could get a payment break in August 2019 and again I was declined. I am a very tight spot this month and would like to request consideration to be granted a payment break for my instalment due on 20th August 2019 for my personal loan. This is a very urgent request and I would really like for African Bank to re consider granting me a payment break on my personal loan given that I have been doing business with them for so long.