Negligence and unfair listing

Good day.

My name is Grant Mnyandu .

ID : ***

***

I am writing to express my dissatisfaction regarding the handling of my loan account with African Bank. Two weeks after receiving my loan, African Bank deducted half of the instalment amount from my account. Three weeks later, I received a call from African Bank Collections informing me that I was in arrears. This came as a shock, as the bank had already deducted half of the instalment.

I provided proof of the deduction to the collections supervisor, who then discovered that African Bank had made an error: the money deducted from my account had been allocated to another customer’s loan account. I was assured that the issue would be corrected.

However, the same issue occurred again in the second month. I was extremely disappointed by this repeated negligence. After submitting proof to African Bank’s C-Experience team, I was refunded only half of the amount, while the remaining half has still not been refunded.

Despite the error being on the bank’s side, I paid all the amount due in full and on time but African Bank has now listed me with the credit bureau for missed payments.

I communicated with the African bank a staff member named Fisiwe from resolution team gave me a vague reply that i should request to Experian to remove the listing p