My world account African bank

I have been struggling for 2 weeks now to have the my world account fica compliant. But nobody is able to assist. A loan was approved and now the funds can not be paid into my bank account because it must be paid into n my world account and this is unacceptable!!!! How does a person struggle for 2 weeks to get this done everyday it is phone calls every other day it is visiting the branch. I would not recommend them the worst service in my life!!!!!!