JM
Jeanett M

1 reviews | Active since Feb 2015

04 Feb 2015, 11:54

MY FIRST VISIT AT AFRICAN BANK

I accompanied my sister whom had a query to African Bank,I intended to open an account however I decided otherwise due to a poor service we both received from a receptionist that was on duty at 10:00. unfortunately I cannot provide her name because she happened to be the only one who was not wearing a name tag. <br> <br> 1. she was very disrespectful/aggressive<br> 2. she did not want to listen to the query<br> 3.she lost her temper to an extend that she got up from her chair and pointed a finger at us.<br> 4. she did not want to direct us to the relevant consultant, she instead gave her own opinion, kept saying 'maybe' <br> 5. she then said there is nothing they can do, we must call their customer service yet did not provide us with the number.<br> <br> I am very disappointed and I will never visit African Bank nor refer anyone.<br> <br> That was my first and last visit.<br> <br> <br> <br> <br> <br> <br> <br>

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Replies (1)
African Bank
African Bank's reply04 Feb 2015, 14:26
Official
Hello LILLIEEE,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Veronica Sibanda
Service Optimisation Specialist
Shared Services