My complaint with Furniture City/ African bank is

My complaint with Furniture City/ African bank is still not resolved.<br> I have been in discussion with Kerusha Moodley regarding this matter and she explained to me that some insurance of some sort was added on my bill hence the incorrect final amount.<br> They have now sent me a claim form which needs to be signed and commissioned and for me to jump other hoops before they rectify their mistake.<br> I was actually willing to do this if they would have given me the exact amount that was charged including the interest. This Kerusha unfortunately does not seem to have the capacity to comprehend how interest works or how what the rate is that has been charged. She has given me a call center number that I need to take time off my busy schedule and call. Weeks later we are all closer to the grave and my complaint is not near being solved. I am now not willing to sign and commission any forms. I need African Bank/ Furniture City to process the refund as was charged together with interest. If they could nominate a competent person to do this, that would also be great.<br>