My card is warmed.

They decided to cancel my credit card without notifying me. Got embarrased swiping at pnp n it declined when i call the centre they told me send my payslip n id copy which i did, a day later they sent me an sms to go to the branch n get a new card. I got the card mast monday n until to day its not working. I was tokd its with the fica department n it wil take 24 to 48hrs n that was last tuesday. I been calling them since thursday they saying it wikl work before the end of the day. Saturday i got another sms that the fica has been declined, when i call they said somebody made a mistake but it will be fixes on tuesday(today). I called them again today n now they tellin me they dont know wheb it will be fixed because there are many cards that needs to be sorted out so they not sure when it will be done. Like really!!!