My african bank acc's payment profile not updated

Good day,<br> <br> I'm requesting that my payment profile be updated on my accounts as I have paid it in full and the agent advised me that it will be updated accordingly on my ITC profile. This was not done. <br> <br> Should this not be done within 48 hours. I will log a dispute with the credit ombudsman and contact Carte Blanch television program. <br> <br> <br>