TM
TA M
1 reviews | Active since May 2023
04 Apr 2024, 10:45
My Account was debited more than my agreement
I have 3 loans with African Bank. Last month of March, they debited more than my agreement. As every month after deduction i made arrangement as usual of wish i did agreements for March. To my surprised for march they did debited more than for my agreement of March.
Since on the 26 March I have being querying it. Their respond was Jimmy to John. They managed to refund on account. But for 2 account they didn't refund me back.
They says i have only made arrangement for one account, that's way they had refund it. The truth is that when they call agreement it has been made for 3 Account
I want payback refund my money as i had left with nothing.
Please hello Peter help me
Helpful (0)
Replies (6)0
Replies (6)TM
TA M's updateReviewer Update
05 Apr 2024, 13:01COSUMER! be ALERT about African Bank. I did receive rejection regarding my request of refund. that they had over debited more than of our agreement without valid facts. Nothing has being done regarding this matter. no progress at all.
Kindly refund my money back. As i had made an agreement for March Month, as how much it should be debited.
Kindly refund my money back. As i had made an agreement for March Month, as how much it should be debited.
TM
TA M's update05 Apr 2024, 13:01
Reviewer Update
COSUMER! be ALERT about African Bank. I did receive rejection regarding my request of refund. that they had over debited more than of our agreement without valid facts. Nothing has being done regarding this matter. no progress at all.
Kindly refund my money back. As i had made an agreement for March Month, as how much it should be debited.
Kindly refund my money back. As i had made an agreement for March Month, as how much it should be debited.
African Bank's replyOfficial
05 Apr 2024, 13:32Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's reply05 Apr 2024, 13:32
Official
Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
TM
TA M's updateReviewer Update
05 Apr 2024, 14:54As you had filed to resolved my query, I filled to understand that one account has being refunded, but you filled to refund other 2 account .African bank you are UNFAIR TO your customers.
Going forward dated 05-March 2024 your not allowed to deduct any money from my account. I myself will go and pay direct from your branch.
I hope my decision will be respected due to your misleading customer.
Going forward dated 05-March 2024 your not allowed to deduct any money from my account. I myself will go and pay direct from your branch.
I hope my decision will be respected due to your misleading customer.
TM
TA M's update05 Apr 2024, 14:54
Reviewer Update
As you had filed to resolved my query, I filled to understand that one account has being refunded, but you filled to refund other 2 account .African bank you are UNFAIR TO your customers.
Going forward dated 05-March 2024 your not allowed to deduct any money from my account. I myself will go and pay direct from your branch.
I hope my decision will be respected due to your misleading customer.
Going forward dated 05-March 2024 your not allowed to deduct any money from my account. I myself will go and pay direct from your branch.
I hope my decision will be respected due to your misleading customer.
African Bank's replyOfficial
05 Apr 2024, 14:57If you are unable to make your repayment, please call us on *** and we will do our best to find a solution for you. Not paying your account as agreed upon is considered a default on your part, so it is important that you contact us as soon as possible.
African Bank's reply05 Apr 2024, 14:57
Official
If you are unable to make your repayment, please call us on *** and we will do our best to find a solution for you. Not paying your account as agreed upon is considered a default on your part, so it is important that you contact us as soon as possible.
TM
TA M's updateReviewer Update
05 Apr 2024, 15:30Please read what is written carefully. You had miss coded me. I'm saying i will (PAY MY ACCOUNT STRIGHT FROM YOUR BRANCH). YOU MUST STOP DEDUCTING FROM MY ACCOUNT. i have never says i wont pay my account anymore. That the reason you failed to resolve so many queries from your customers. i will continue paying you from your branch, I always pay you on time as per our agreement. My proof is that you had managed to refund me one account and money is always deducted on time
i'm tired with this dialogue. please pay back my money
i'm tired with this dialogue. please pay back my money
TM
TA M's update05 Apr 2024, 15:30
Reviewer Update
Please read what is written carefully. You had miss coded me. I'm saying i will (PAY MY ACCOUNT STRIGHT FROM YOUR BRANCH). YOU MUST STOP DEDUCTING FROM MY ACCOUNT. i have never says i wont pay my account anymore. That the reason you failed to resolve so many queries from your customers. i will continue paying you from your branch, I always pay you on time as per our agreement. My proof is that you had managed to refund me one account and money is always deducted on time
i'm tired with this dialogue. please pay back my money
i'm tired with this dialogue. please pay back my money
TM
TA M's updateReviewer Update
23 Apr 2024, 13:40AFRICAN BANK COLLECTIONS TEAM .I HAD REJECTED ME,TO MAKE CASH PAYEMENTF AS WE HAD AGREED UPON THIS MATTERON THE 05 APR 2024.
IT SO DISSAPOINTING THAT YOU CANT KEEP YOUR PROMISE.
REFRENCE COMMUNICATION DATE 05-APR-2024
CAN I HAVE SOMEONE TO RESOLVE THIS MATTER
IT SO DISSAPOINTING THAT YOU CANT KEEP YOUR PROMISE.
REFRENCE COMMUNICATION DATE 05-APR-2024
CAN I HAVE SOMEONE TO RESOLVE THIS MATTER
TM
TA M's update23 Apr 2024, 13:40
Reviewer Update
AFRICAN BANK COLLECTIONS TEAM .I HAD REJECTED ME,TO MAKE CASH PAYEMENTF AS WE HAD AGREED UPON THIS MATTERON THE 05 APR 2024.
IT SO DISSAPOINTING THAT YOU CANT KEEP YOUR PROMISE.
REFRENCE COMMUNICATION DATE 05-APR-2024
CAN I HAVE SOMEONE TO RESOLVE THIS MATTER
IT SO DISSAPOINTING THAT YOU CANT KEEP YOUR PROMISE.
REFRENCE COMMUNICATION DATE 05-APR-2024
CAN I HAVE SOMEONE TO RESOLVE THIS MATTER