My account is blocked for 2 weeks now

Item: African Bank
Rating: 1
Author: Edward M

I'm still sitting with my account that was blocked two weeks ago but the answers I'm getting are ( it's going to resolved soon and the call center is telling me it's just 72 hours to resolve this issue. I haven't paid my rent and paid my bills. I spend 4 hours today at the branch ,3 hrs on Friday ,2 hrs Saturday but nothing What I get from the branch is we escalate from one department to another. The incident number is 951671 Please help me to get my account unlocked

Helpful (0)

Replies (3)

African Bank's replyOfficial

10 Dec 2024, 17:52

Thanks for speaking up and calling us out.
I have sent a follow up email to the relevant department for further investigation and resolution.

We appreciate your patience, and please let us know if you need any further assistance in the meantime.

African Bank's reply10 Dec 2024, 17:52

Official

Edward M's updateReviewer Update

10 Dec 2024, 17:59

I have received same received the email for two weeks now ,but it's still the same. The branch couldn't access my account since September before my account was blocked monthend November. If I don't call or visit the branch nothing happens. What else do you need.

Edward M's update10 Dec 2024, 17:59

Reviewer Update

African Bank's replyOfficial

11 Dec 2024, 10:19

Thanks for speaking up and calling us out. I have sent a follow up email to the relevant department for further investigation and resolution.

We appreciate your patience, and please let us know if you need any further assistance in the meantime.

African Bank's reply11 Dec 2024, 10:19

Official

Thanks for speaking up and calling us out. I have sent a follow up email to the relevant department for further investigation and resolution.

We appreciate your patience, and please let us know if you need any further assistance in the meantime.