MY ACCOUNT AS BEEN ON HOLD FOR 9 DAYS NOW DUE TO KYC THAT I HAVE LONG SUBMITTED IN BRANCH AND YOUR EMAIL ONLINE

ITS ABSURD TO SAY THE LEAST, THE GROSS INCOMPETENCE AM DEALING WITH TO HAVING MY ACCOUNT REACTIVATED.

MY MY WORLD ACCOUNT WAS PLACED ON HOLD WITHOUT PRIOR NOTICE AND WHEN I CONTACTED AFRICAN BANK . I WAS INFORMED THAT I NEEDED TO SUBMIT KYC DOCUMENTS AT ANY BRANCH i.e PROOF OF RESIDENCE AND MY ID COPY TO HAVE MY ACCOUNT REACTIVATED AS THAT IS ALL THAT IS NEEDED ACCORDING TO MY PROFILE ON THEIR SIDE.

I HAVE SINCE DONE THAT SINCE LAST WEEK MONDAY AND FOR 9 DAYS COUNTING MY ACCOUNT IS NOT YET REACTIVATED.

ALL THE CUSTOMER AGENTS HAVE NO CLUE AS TO WHAT THEY CAN DO RATHER THAN INFORMING TEAM LEADERS OR ESCALATING WHICH THERES NO END RESULT TILL DATE.

AM REALLY IN AWE TO THIS LACK OF PROFESSIONALISM AND MY HIGH ESTEEM FOR YOUR BANK (AFRICAN BANK) AS DROPPED.

PLEASE SORT THIS OUT AS I DONT JUST UNDERSTAND HOW A SIMPLE KYC REQUIREMENT AS BECOME AN HARD TASK TO RESOLVE.