JS
Jan S

1 reviews | Active since Jan 2014

11 Jul 2024, 13:17

Mr J D Steyn

Both my wife and myself were paid funds into our African Bank accounts. 08 July 2024 for my wife at 11h15 and 11h28 myself 10 July 2024 at 11h00 All deposits in my wife instance still does not show in her account, more than 72 hours later. We have lodged a querry, which does not get response. This is putting us at a disadvantage and debts cannot be paid, this impact our credit records with serious effects to follow. We visit the branch as well as telephonic query

0
Replies (2)
African Bank
African Bank's reply11 Jul 2024, 14:15
Official
We have not received confirmation of your contact number ***. Please verify your contact number by replying yes to the SMS you received.
African Bank
African Bank's reply11 Jul 2024, 15:48
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly. I have escalated your query to the relevant team for further assistance.

Talk to you soon.
Your African Bank Support Specialist team
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