Most useless services EVER

I bought good from the Elleriens Group, paid by African Bank in October 2014. It is now 25 March 2015, and i still have the same problem with them, there are goods that are broken and wrong goods that was delivered to me that was not correct. I have made all attempts to resolve this problem but no one seems to give a damn to resolve this, and the African bank deducts more money off my bank account for the goods that they have not resolved. As per the credit regulation and national consumer protection act, i am exercising my right to with hold payment, and i want to give the goods back, all of it, and no one seems to be doing anything about this. I will not pay for the goods as i dont want it anymore, this whole thing is making more problems then good. Everyone just want to pass the buck and not take responsibility for the wrong that has been done.