Most useless bank ever.

Alas, my saga with African bank continues. It's going on for a month now since they blocked my account. They can't (or will not) give me a reason for this. I know this bank was in serious finical trouble before and wonder if it's just history repeating itself. Why else would they freeze clients' accounts???? A week last Monday (11 days ago) a guy from head office promised to phone me, still waiting. I also spoke to their representative in Swellendam regarding a R500 unauthorised debit order that had been debited to my account. He promised to come back to me .A month has gone-----nothing. They keep on saying I must go to the nearest branch. This I cannot do as I am now an invalid and without a car. They promised to send someone from their nearest branch, Oudtshoorn. Still waiting. I have had an account with FNB for over 10 years. Not once have they blocked my account whereas African bank has blocked mine 4 times in as many years, once for 7 months. I rue the day I placed so much money with this useless company. I dread all the paperwork involved but I now have on option but to place this matter in the hands of the Banking Ombudsman.