NP
Nadia P
1 reviews | Active since Aug 2017
09 Feb 2023, 11:53
Most ridiculous service
I submitted a complaint via email to *** last week Thursday, 02/02/2023, until today I have not received confirmation from them nor a reference number to acknowledge receipt of my complaint. When I submitted my complaint I spoke to Mapula on *** who advised hat I will receive confirmation within 48hrs, the 48hrs has passed long time.
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Replies (3)0
Replies (3)
African Bank's replyOfficial
09 Feb 2023, 13:25Hi Nadia, thank you for taking my call. As per our telephonic conversation, you'd need to visit your nearest Branch for further assistance as your profile is blocked due to compliance.^Carol
African Bank's reply09 Feb 2023, 13:25
Official
Hi Nadia, thank you for taking my call. As per our telephonic conversation, you'd need to visit your nearest Branch for further assistance as your profile is blocked due to compliance.^Carol
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Nadia P's updateReviewer Update
09 Feb 2023, 14:01How do I get to a nearest African Bank branch where there is none near to me? Does that mean there is no other way that African Bank can do the FICA confirmations... yet at TransUnion they asked me to email a copy of my ID and proof of residence in order for them to confirm FICA on their side.
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Nadia P's update09 Feb 2023, 14:01
Reviewer Update
How do I get to a nearest African Bank branch where there is none near to me? Does that mean there is no other way that African Bank can do the FICA confirmations... yet at TransUnion they asked me to email a copy of my ID and proof of residence in order for them to confirm FICA on their side.
NP
Nadia P's updateReviewer Update
03 Mar 2023, 15:54If you can see, I submitted this complaint to African Bank, an email sent directly to Lebogang Mkulu on the 09 February 2023, where she advised that she confirmed receipt of my Complaint and she has forwarded it to the Complaints Department and she will call me back to advise what their response is, to date 03 March 2023 Lebogang Mkulu has not called me back with feedback, nor their Complaints Department with a reference number. What kind of service is this that people are receiving from African Bank, such a disgrace.
NP
Nadia P's update03 Mar 2023, 15:54
Reviewer Update
If you can see, I submitted this complaint to African Bank, an email sent directly to Lebogang Mkulu on the 09 February 2023, where she advised that she confirmed receipt of my Complaint and she has forwarded it to the Complaints Department and she will call me back to advise what their response is, to date 03 March 2023 Lebogang Mkulu has not called me back with feedback, nor their Complaints Department with a reference number. What kind of service is this that people are receiving from African Bank, such a disgrace.