MOST HORRIFIC SHOCKING PATHETIC SERVICE. DISTGUSTING IS NOT THE WORD

<p>I NEED A NEW CREDIT CARD AS I HAVE LOST MY CARD. I CONTACTED THE CALL CENTRE AND THE CONSULTANT ADVISED ME THAT I NEED A COPY OF MY ID AND PROOF OF ADDRESS. TODAY WHEN I GET TO THE BRANCH THEY TELL ME I NEED BANK STATEMENTS , PROOF OF ADDRESS AND MY PHYSICAL ID DOCUMENT. WHAT A ****ING WASTE OF MY TIME, EFFORT AND PETROL . DRIVING TO THE BRANCH FOR **** ALL. I NEED A NEW CARD AND I DEMAND THAT YOU ASSIST ME. TRAIN YOUR CALL CENTRE CONSULTANTS. THEY KNOW ABSOLUTELY NOTHING. I AM NOT GOING TO GET THE RUN AROUND. FOR THIS **** *** SERVICE YOU PROVIDE.</p>