LN
Lerato N

1 reviews | Active since Apr 2015

21 Jul 2016, 10:27

Monthly Instalment...

<p>I have a loan with the African Bank. I have been paying very well since last year. It happened last year in November that a misunderstanding occured between us. First time when I called in to enquire, I was advised that I had nothing to worry about. So a month ago I called in again to enquire about when is my last instalment and I was advised that it's in August. I did not have a problem with that. I called in again today (21/07/2016) to enquire again about my last instalment and I was advised that it'll be in Sep. I will never reccomend any of my family nor friends to do any business with them. They are ripping their customers off. What I know is that my last payment will be in August 2016. Should money be debited from my bank account in Sep going forth, then we are going to have a serious problem as all the calls I have made with them are recorded. And I will never always run to the bank to reverse my money. So my last instalment better be i August...</p>

0
Replies (3)
African Bank
African Bank's reply26 Jul 2016, 09:52
Official

Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your
complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***

African Bank
African Bank's reply26 Jul 2016, 09:54
Official

Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback
shortly.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***

African Bank
African Bank's reply26 Jul 2016, 13:58
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.

Should you require any further assistance in this regard please contact us on ***.

Kind Regards

Sylvester Fraser

Contact Centre Support Specialist Team

Contact number: ***