#moneyhungry

So i have a credit card with african bank, with an amount of R19000.00 outstanding, i requested and received a settlement letter, i went in to an African Bank branch and paid the amount on the settlement and the lady who assisted me closed the account for me. i received a sms from African Bank, stating that my query will be attended to before 16/09/2017, a few days later i received another sms stating that the query is resolved, i assumed that this means the account has been closed, and all is good.

yesterday i logged on to the banking portfolio and found that the account is not closed, and all of a sudden there is an amount of R16.00 owing, and the pending monthly debit order of R1300.00 is still going to be deducted on the usual date.

*** African Bank! this issue had better be dealt with before the pending debit order date, as this is unacceptable, and losing R1300.00 this month is not in my budget plan, and i refuse to wait a minimum of 2 weeks for the money to be refunded.