SR
Simphiwe R
1 reviews | Active since Aug 2020
04 Sept 2026, 09:47
Money went out from my account without my authorization.
I am extremely disappointed with the service I got from your consultants; money went off from my account without my authorization. I have never registered my bank card for any online purchases, yet there was an online payment that went through. I am extremely frustrated; I recently joined this bank in less than 6months I am already experiencing the worst service.
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
04 Sept 2026, 09:59Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply04 Sept 2026, 09:59
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
SR
Simphiwe R's updateReviewer Update
04 Sept 2026, 13:28I am not getting any clear feedback; the consultant is telling me investigation could take over a month? How ridiculous? Why does it take so long? This matter was reported within 20 minutes after money went out of my account.
SR
Simphiwe R's update04 Sept 2026, 13:28
Reviewer Update
I am not getting any clear feedback; the consultant is telling me investigation could take over a month? How ridiculous? Why does it take so long? This matter was reported within 20 minutes after money went out of my account.
African Bank's replyOfficial
04 Sept 2026, 14:17Thanks for speaking up and calling us out. Investigation takes 30 days as we submit a request for reversal/refund with external parties such as payment networks (VISA) which process transactions between merchants and banks.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply04 Sept 2026, 14:17
Official
Thanks for speaking up and calling us out. Investigation takes 30 days as we submit a request for reversal/refund with external parties such as payment networks (VISA) which process transactions between merchants and banks.
Your African Bank Support Specialist team
Your African Bank Support Specialist team